Effective: March 7, 2020
Who we are
What is personal information and how do we use or disclose it?
Personal information is any information that makes it possible to identify an individual. It includes name, contact information, phone number, passport (or ID) number, payment details and other information described below.
When visitors contact us via contact forms we collect the data shown in the comments form. We also collect the visitor’s IP address and browser user agent string to help spam detection. Data collected via contact forms are used solely to get back to you and answer your questions.
The Company may collect, use or disclose your personal information for the purposes of booking travel services on your behalf. Such information may include: name, age, date and place of birth, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us provide you with trip information, book services, accommodations, process payments, and provide similar travel services. Please be aware that The Company may be required to provide certain personal information to our service providers in order to confirm services. (E.g. if you book hotels with us, we need to send your name, age, nutrition information, nationality and residency to the hotel.) When you book any travel services with us, you are consent to the collection, use and disclosure of your personal information for the purposes of administering and delivering the travel services you requested. Your personal information may also be used for the purposes of:
- Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
- Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you, if such consent is required);
- Providing ongoing service and support, including resolution of any issues with the services or products you request from us;
- Ensuring the safety and security of our passengers and products;
- Carrying out internal accounting and administration of our business;
- Complying with laws, regulations, and immigration requirements.
Contests and Newsletters
We may also collect personal information, including contact information such as name, address, and phone number or email address if you elect to enter a contest or promotion with us, subscribe to our newsletter, or request a brochure. We use this personal information for the purposes of administering the contests/promotions or delivering the information you request.
Embedded content from other websites
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, we may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our contests and promotions. Our service providers are given the information they need to perform their designated functions, and they are not authorized to use or disclose your personal information for their own purposes.
Transfer Data of European Citizens Outside Europe
Please note that if you are resident in the UK, European Union or European Economic Area (“EEA”) we hold your personal information outside of the EEA, namely in Kenya and Morocco. We may also need to transfer your personal information to travel suppliers and other third parties outside of the EEA (e.g. Kenya, Morocco, Tanzania, Uganda). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK, Canada and the EEA. However, we take reasonable steps to ensure that your privacy rights are protected in accordance with EU and EEA regulations.
Legal and Compliance
We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
How is your personal information protected?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our websites (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Personal data you provide via contact forms and during bookings are retained for as long as administrative, legal or security reasons warrant it.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive all personal data – including any data you have ?provided to us – we hold about you via email. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information through your account on our websites, or you may request access, updates and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out above. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. As well as a right to access, update and correct information we hold about you, if you are resident in the UK, European Union or European Economic Area then you have the following additional rights:
- To be told how long your personal information will be retained by us or the basis on which we make decisions about how long we retain your personal information;
- To require that your personal information is deleted by us, subject to any necessary legal requirements we may have to retain the information;
- To object to our processing of your personal information or to restrict processing of your personal information (but we may be unable to provide certain services to you without processing this information);
- To receive a copy of any personal information we hold about you in a portable format;
- To lodge a complaint with a relevant supervising authority.
Website Policies and Cookies
Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
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